Warranty policy

Please check the goods carefully, compare the product with the documents and warranty card (if any) before receiving the goods to ensure your rights in product warranty, and contact the Warranty Center at (028) 38652021 for details on the product's warranty status.

To ensure that the product is always in the best condition, before operating the machine, please carefully read the instructions for use and maintenance in the user manual attached to the product. Please see the warranty terms before starting to use the product. In case of lost warranty card, please notify the place of purchase for support; Notification of lost warranty card at the same time as requesting warranty service will not be accepted.

I. Time Warranty period

All products of the Kuvings brand including: slow juicers, vacuum blenders, multi-function juicers, yogurt makers, electric hot pots, etc. are warranted for 12 months from the date of purchase.

II. Warranty cases

  • The product is under warranty from the date of purchase.
  • The product has the stamp of the manufacturer and supplier.
  • The serial number on the product and on the warranty card and invoice must be the same.
  • Customers have a purchase receipt or invoice with full customer information and a warranty card with full information.
  • The product is intact and has not been disassembled by the customer or a third party.
  • Product damage or defects are concluded to be due to damage or defect of spare parts, components or due to manufacturer error.
  • Warranty card is intact, not torn or scratched.
  • Goods are not affected by the environment (water, corrosive chemicals, heat causing deformation).

III. Cases not covered by warranty

  • The product has expired on the Warranty Card or the Warranty Card is lost.
  • Warranty card or warranty stamp is torn, no longer has warranty stamp, warranty stamp is overwritten or modified.
  • The warranty card does not clearly state the serial number and date of purchase.
  • The Serial Number on the device and the Warranty Card do not match or cannot be determined for any reason.
  • Products damaged by mechanical impact such as dropping, breaking, impact, scratches, dents, moisture, rust or caused by fire or natural disasters.
  • Product shows signs of damage due to rodent or insect infestation.
  • The product is damaged due to improper use of the instruction manual or use of the wrong voltage.
  • Arbitrarily disassembling, changing the product structure, using incorrect instructions, using incorrect components.
IV. List of Kuvings Vietnam warranty centers
  • Warranty Center Ho Chi Minh City:

DAI PHUC LOC THO COMPANY
Address: X12G Huong Giang, Ward 15, District 10, Ho Chi Minh City
 Phone: (028) 38652021 – Hotline: 0903112165

  • Hanoi Warranty Center:

         AN PHAT COMPANY – Sao Viet Station
Address: No. 3, Lane 12 Nguyen Van Huyen, Dich Vong Ward, Cau Giay District, Hanoi
 Phone: (024) 22488989 – Hotline: 1900636965

Note : The general policies and regulations on this website are applied from January 1, 2014, we will continuously update warranty policies to ensure compliance with the laws of the state, consumers, and e-commerce activities. Therefore, we hope that you will regularly follow our policies.

Your contributions will help improve the quality of KUVINGS's services to serve customers better and better. For any details or questions, please contact us via the Customer Care department:

Phone : ( 028) 39708863

Email: Kuvings@bepnhatoi.com

Thank you very much for using Kuvings Vietnam products and services.